Corrections, complaints, questions.

We read everything that arrives. Corrections and safer gambling concerns are prioritised and answered first.

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A dispute with an operator?

We are not a regulator and cannot recover funds. Raise a formal complaint with the operator first. If it is unresolved after eight weeks, escalate free of charge to the alternative dispute resolution provider named in the operator terms, and report concerns to the UK Gambling Commission.

Tell us anyway — we log every complaint and patterns affect future scoring.

18+

If you need help now, do not wait for us. The National Gambling Helpline is free, confidential and open 24 hours a day on 0808 8020 133. You can self-exclude from every UK-licensed operator in minutes at GamStop.